Perris Valley Line Metrolink Extension Accessibility Survey
Riverside and Los Angeles, CA (Summer 2010)

Riverside County Transportation Commission and the Southern California Regional Rail Authority contracted AMMA Transit Planning to develop a rider survey to assess the physical boarding attributes of Metrolink service, including boarding trains from the mini-high platforms. This survey was distributed system-wide to public transit riders in anticipation of the 44 mile extension of the 91 Line, the new Perris Valley Line expected to be operational by December 2012.

This two page, mail-back survey asked public transit passengers to rate their experience in boarding, disembarking, Metrolink stations, about signage, parking, way finding and assessment of the general accessibility of Metrolink.  Available in English and Spanish, the survey was distributed to passengers and/or their companions by Metrolink’s Field Service Representatives, through Twitter and via email to agencies participating in Riverside County’s Public Transit-Human Services Coordinated Plan process.  The summary report was included in the Riverside County Transportation Commission's report to the Federal Transit Administration regarding various Perris Valley Line Metrolink Extension issues.

Orange County Transportation Authority (OCTA) Go Local Program
City of Mission Viejo, Mission Viejo, CA (2008)

For this south Orange County, California city of almost 100,000 AMMA Transit Planning was responsible for design and implementation of selected activities to identify strategies for improving connections and use of rail service, Metrolink, which will be significantly increasing its Orange County service levels by 2010.

For Mission Viejo, AMMA Transit Planning assisted with design of a needs assessment and conducted a household survey to a 10% random sample of households.  Residents were surveyed on attitudes, perceptions, and reported on accessibility of public transit, including Metrolink services.  The mailing generated a high 16% response rate documenting low existing public transit use as 1% Metrolink and 1% fixed route, and significant interest by 40% of the population on expanding public transit.  Recommendations point to even modest increased access to transit that will improve utilization.